Returns and Exchange Policy


We aim to make your shopping experience a memorable one hence we offer a 3 day exchange / refund period to all our customers on all Ready To Ship articles. The Money will be credited to your Nainpreet Wallet (coming soon) against which you can purchase a different article.

Since Pre Booked orders are specially ordered for the customer, we DO NOT SUPPORT EXCHANGE OR REFUND for the same unless the product is damaged or incomplete.

To return the product, the customer will need to pay reverse courier charges of Rs 150 which will be deducted from the credit amount provided. We would like to let our customers know due to high import duties and shipping charges it is not feasible for us to refund the amount on Pre – Booked orders since its an additional cost and due to limited stock quanity other customers are unable to purchase the same product.

Items under SALE will not be exchanged or refunded unless the product is damaged.


CANCELLATION OF ORDERS BY NAINPREET – THE COLLECTIVE reserves the right to refuse or cancel any order placed for a product for various reasons such as incorrect price uploaded, item out of stock with the brand increase in shipping cost or import duties. The cancellation apples irrespective if the order is Paid or processed. We will refund the amount to the customer and the customer will be informed about the same.

Any International Order which is processed or confirmed once cannot be cancelled. The custom duty levied (if applicable) shall be borne by the customer. Delivery charges will be at actual and the customer will be informed of the same. Shipping charges are based on destination, size and weight of your order on international orders
Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day.